Privacy policy

1. Data We Collect

We collect the following types of personal data (“Personal Data”):

1.1 Personal Information

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

1.2 Order & Payment Information

  • Order details

  • Payment status

  • Transaction IDs

(We do not store your full bank/card details; they are processed by secure payment gateways.)

1.3 Device & Technical Data

  • IP address

  • Browser type

  • Device type

  • Cookies and tracking data

1.4 Usage Data

  • Pages visited

  • Products viewed

  • Time spent on the website

  • Click actions

1.5 Communication Data

  • Contact messages

  • Support queries

  • Feedback or reviews

2. How We Use Your Data

We use your data for the following purposes:

  • To process and deliver your orders

  • To send order confirmations, shipping updates, and support responses

  • To improve website performance and user experience

  • To run marketing campaigns (if you consent)

  • To detect fraud or unauthorized activities

  • To comply with legal requirements under Indian law

3. Legal Basis for Processing (DPDP Compliant)

Your data is processed only when one or more of the following apply:

  • Consent: You give clear permission for specific processing.

  • Performance of Contract: To fulfil your order or provide requested services.

  • Legitimate Use: For fraud prevention, analytics, improving services.

  • Legal Obligations: To comply with government or regulatory requirements.

4. How We Store & Protect Your Data

We use security measures such as:

  • SSL encryption

  • Secure servers

  • Limited-access internal systems

  • Encrypted payment gateways

Although we take strong precautions, no digital platform can guarantee 100% security.

5. Sharing of Data

We do not sell your data.

We may share Personal Data with trusted third parties only for service purposes:

5.1 Delivery Partners

  • Delhivery, Xpressbees, Bluedart, Ecom Express, etc.

5.2 Payment Gateways

  • Razorpay, Cashfree, PhonePe, Stripe, PayU (whichever you use)

5.3 Marketing & Analytics Tools (if used)

  • Meta (Facebook) Pixel

  • Google Analytics

  • Email/SMS service providers

These partners process data only to perform their services for RealTeddy’s.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve your browsing experience

  • Analyze website performance

  • Offer personalized recommendations

  • Support cart and checkout functions

You can disable cookies through your browser settings, but some features may not work properly.

7. Your Rights Under DPDP Act

You have the following rights regarding your personal data:

7.1 Right to Access

Request a copy of the personal data we hold about you.

7.2 Right to Correction

Ask us to correct inaccurate or incomplete data.

7.3 Right to Erasure

Request deletion of your personal data, unless needed for legal or transactional purposes.

7.4 Right to Consent Withdrawal

You may withdraw your consent at any time for marketing or communication.

7.5 Right to Grievance Redressal

You may contact our Data Protection Officer (DPO) for complaints.

8. Data Retention

We keep your data only for as long as it is necessary for:

  • completing your orders

  • complying with legal obligations

  • resolving disputes

  • business record-keeping

After this period, your data is securely deleted.

9. Children’s Privacy

We do not knowingly collect data from individuals under 18 years unless supervised by a guardian.

10. International Data Transfers

If our service providers store data outside India, it is transferred securely and only where permitted by law.

11. Changes to This Privacy Policy

We may update this policy from time to time.
Changes take effect when posted on this page.
We encourage you to review the policy regularly.

12. Contact Information

For privacy-related questions, requests, or complaints, contact:

Data Protection Officer – RealTeddy’s
Email: Realteddy7@gmail.com